Mystic Fells 4” Spell Candles | Ritual & Intention Setting in a Variety of Colou

Candle Safety Disclaimer

Candles from Mystic Fells are designed to bring light and warmth into your space, but please use them with care. By purchasing and using our candles, you agree to the following safety guidelines:

• Never leave a burning candle unattended. Always extinguish candles before leaving the room or going to sleep.
• Keep candles out of reach of children and pets.
• Place candles on a stable, heat-resistant surface, away from flammable materials, drafts, and vibrations.
• Trim the wick to 1/4 inch before each use to prevent excessive flame and soot.
• Burn candles in a well-ventilated area and avoid placing them near air vents or fans.
• Do not burn candles for more than 4 hours at a time.
• Stop using the candle when 1/2 inch of wax remains to avoid overheating the container.
• Ensure the flame is completely extinguished before disposing of the candle.

Mystic Fells is not responsible for any damage, injury, or loss caused by improper use of our candles. Please follow these guidelines to enjoy your candles safely and responsibly.

Explore our collection and discover the perfect herbs to support your spiritual journey and everyday rituals. Let the magic of nature inspire you!

 

.Refund Policy

At Mystic Fells, we aim to ensure you are satisfied with your purchase. However, due to the nature of our products, we have specific refund conditions:

1. No Refunds on Used Products:

• We cannot offer refunds or returns for used products. This policy is in place to maintain hygiene and safety for all customers.

2. Refunds for Faulty or Broken Products:

• If your product arrives faulty or damaged, we will issue a refund or replacement.
• To process your refund, you must provide photographic evidence of the damage within 7 days of receiving your order.

3. How to Request a Refund:

• Email us at contact@mysticfells.com with your order number, a description of the issue, and photos of the product.
• Once your request is reviewed and approved, we will process your refund or send a replacement.

4. Shipping Costs:

• Refunds or replacements for faulty products include the cost of the product and initial shipping. However, return shipping costs are the responsibility of the customer unless otherwise stated.

We reserve the right to refuse refunds if the product does not meet the conditions outlined above.

Thank you for supporting Mystic Fells!

Privacy Policy

At Mystic Fells, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect:

• When you place an order or sign up on our website, we may collect your name, email address, shipping address, and payment information.
• We may also collect non-personal data, such as browser type and website usage, to improve your shopping experience.

2. How We Use Your Information:

• To process and fulfil your orders.
• To send order updates, promotional offers, or other communications (you may opt out of marketing emails at any time).
• To improve our website and services.

3. Data Security:
We take appropriate measures to protect your personal information from unauthorised access, misuse, or disclosure. However, no online platform can guarantee 100% security.

4. Sharing Your Information:
We do not sell or share your personal information with third parties, except as necessary to process your order (e.g., shipping providers, payment processors).

5. Your Rights:
You have the right to access, update, or delete your personal information. Please contact us directly to make these changes.

For any questions about our privacy practices, email us at contact@mysticfells.com